Thank you for ordering with customwritingbee.com. We hope you're happy with our services. However, if you are not wholly satisfied with the service you receive, the product you get, you may request a refund. It should be noted that refund requests are investigated on a case-to-case basis and may take up to three calendar days to process. Some of the reason for refund request are:
- Delayed submission
- poor quality of work.
Partial refunds based on order delay. (late order)
While we are sincerely sorry for it, due to varied reasons, writers may delay in submitting the completed order. If such circumstances, partial refunds are inevitable.
Why an order may get late.
- The writer requiring additional time for accurate completion of the order.
- Direction to the writer by the editor to make corrections to the order that bears a tight deadline.
- Emergencies on the side of the writer that was not anticipated.
Refunds are calculated based on the requested delivery date, differentiated by the actual delivery date. The difference amounts to the price refund.
Quality basis refund
Do you feel that the work you got is not up to the standard you expected or associated with customwritingbee.com? Well, we may provide you with a full refund. Nonetheless, this happens after we require you to submit a revision request, which the writer gladly accepts to do. Our revision policy has more on submitting a revision request.
After you receive a revision on your order and you still insist on a refund, check out the following process of doing so. The matter will be handled there henceforth.
Cancellation of orders
This should happen within one hour following payment for the same order. The request should be in writing and through any of our communication channels. Any applications past an hour are not acceptable. This is simply because by then our writers will have began working on the order, which warrants for fair compensation.
How to request a refund.
Refunds are to be requested within seven days after delivery of the product or order. To request a refund, email firstname.lastname@example.org having the following information.
- Order ID
- Name of the requester
- Reason for the refund request.
The refunds department is only available Monday through Saturday. A request processing may take up to three calendar days. A refund completion may take up to ten to fourteen days to post in your bank account. Such would be the inconvenience of financial institutions and not customwritingbee.com.
Please note that, upon a refund, rights to the delivered, unaccepted order, remains and is the property of customwritingbee.com. Its use would be in contravention of Our copyrights laws. The work may be reused, published, modified or/and any other reason we deem fit. (personal information will be redacted)